Tuesday, January 12, 2010

Broken Tools

I am not a happy artist today. In the middle of a project this Martha Stewart punch broke while attempting to punch through cardstock. I say attempting because it was doing more chewing than punching. You can see from the photo it's actually a metal piece that has broken.

This is the second Martha Stewart punch I've had that has broken. I also bought her Japanese drill punch and promptly took it back after using it once. I'm not impressed with the quality of her tools. I have no complaints about her bonefolder, but that's just a piece of plastic with no moving parts.

Needless to say, I will NOT be purchasing any more of her tools!

**UPDATE**
I contacted EK Success, the manufacturer of the Martha Stewart punches. EK Success (aka Wilton Industries) is standing behind their product and I am pleased to report they have offered to replace the broken punch since Michaels refused to accept it when I tried to return the punch.

It had been 2 weeks past Michaels 60 day return policy--though their receipt states they will give store credits after 60 days, Michaels did not honor that. I don't like Michaels either, but there is no other craft store in my market so I guess Michaels thinks they have the right to make up their own rules as they please.

6 comments:

storybeader said...

glad to hear you got a replacement from the manufacturer. Smart idea! Tools are so important - I need a new paper cutter, but the good ones are so expensive...

UberArt and Emerson Bindery said...

Storybeader, I don't recommend a Fiskars paper cutter (I assume you're talking about the guillotine style cutters). I have one and it sucks. It feels cheap and doesn't cut well. Save your money and get a nice one!

Can you tell I've been around the block a few times with the tools?!

BeadedTail said...

How frustrating but glad the manufacturer is standing behind their product and fixing it for you. Hopefully you won't have any problems again!

memoriesforlifescrapbooks said...

UhOh...thanks for the heads up! I've been looking at some of her punches...not now!

Esther said...

I've eyeballed those tools for a while. Thanks for the warning!

dkvision said...

My Martha steward punch also broke the first time I used it. I do not like michael's and their policies either. And the Michael's here tends to hire rather rude people to work in their store.

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