Saturday, January 23, 2010

Shame on 123Print

This blog seems to be turning into a consumer watchdog site!! Here I go again!

I ordered business cards from 123Print. Here is what I received:


On the left is the proof I approved. On the right is the actual card I received. The card is not centered (there is a white stripe at the bottom, which is difficult to see in this photo), the color is off, and it is extremely grainy.

Call me stupid, but this is actually the second time I've been through this with 123Print. They did the exact same thing (minus the centering issue) on my last set of cards a year ago. I called the company that time, and after jumping through a number of hoops they reprinted my order at no charge and did a great job.

I called them today for this most recent problem and was told they had been receiving complaints all morning. They said the printer is screwing up and no one does quality control--they go straight from the printer into a box for shipment. That explains everything.

I will not order from them again. The odds of this coincidentally happening on a second order a year later are pretty slim. Most likely this is their modus operandi, and they get away with it if the consumer doesn't know any better. Let the buyer beware.

**Update**
They offered to reprint the cards at no extra charge. When they arrived a week later, they were identical to the first set; there was no change in quality! They tried to talk me into having them reprinted a third time (like what good would that do?!). I declined and asked for a refund. They complied and even refunded my shipping costs. And thus ends my relationship with 123Print.

7 comments:

storybeader said...

yeah, I see the line on the bottom of the first one. And the colors are all off! No wonder you were upset! I bought my postcards/business cards from a small printer in town, who does all the Museum's printing. I was very happy with "her" and the friendly, helpful service I received. {:-D

NICO Designs said...

I can see the color difference--how unprofessional. I have used VistaPrint before. My biggest complaint is all of their emails for promotions.

WindandHoney said...

I'm sorry you've had to deal with these frustrations. But thanks for caring enough to warn others.

Tulips Talking said...

What they ^^^ said...UGH!

Shell Mitchell said...

I have been very happy with Overnight Prints. Their quality is great.

memoriesforlifescrapbooks said...

Thanks for the heads up!
I can't believe they admitted that they have no quality control...how unprofessional!

Joy (The Art Of Joy) said...

That's awful! Thanks for letting us know!

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